F&N unlimited is our annual premium delivery service with three options.
Silver Unlimited: £25 per year which entitles you to unlimited FREE second class delivery all year using your custom code.
Upon purchasing your subscription please email us Help@fredandnoah.com with your order number so we can create your own unique delivery code.
Gold Unlimited: £30 per year which entitles you to unlimited FREE first class delivery all year using your custom code.
Upon purchasing your subscription please email us Help@fredandnoah.com with your order number so we can create your own unique delivery code.
Platinum unlimited: £50 per year which entitles you to unlimited FREE EXPRESS delivery all year using your custom code.
Upon purchasing your subscription please email us Help@fredandnoah.com with your order number so we can create your own unique delivery code.
Cut-off times, and area restrictions may apply. Cut-off times may change during busy periods. Personal use only. By signing up, you're agreeing to these terms and conditions.
For same day EXPRESS orders must be placed before 14:00 Monday - Thursday
We are closed on Fridays.
Terms & Conditions
You must be logged in to your account to use it.
Unlimited Delivery is valid for 12 months from the day you sign up.
Your unlimited delivery is valid for UK only.
Your unique unlimited code is for personal use only and cannot be shared.
Cancellation
A full refund of your membership fee will be given if you have not made any eligible purchases using unlimited Delivery. Once an eligible purchase has been made your membership cannot be cancelled.
Delays
We try our hardest to meet all delivery times, but, very occasionally, there may be delays, especially during busy periods (e.g. sale) but also because of things like postal/carrier delays, traffic delays, logistics, bad weather or if our Delivery Partners are unable to access the delivery address). We won’t be held liable for any delays or failures to comply with our obligations if the delay or failure arises from any circumstances beyond our and our Delivery Partners’ reasonable control or during periods of high volume (e.g. sale, Black Friday weekend), when delivery times may be extended. This does not affect your statutory rights. If you have any other issues, feel free to contact Customer Care on help@fredandnoah.com
Other exclusions
Deliveries won’t be made on public holidays.
We can't be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the Delivery Partner.
Personal use
Unlimited Delivery is strictly for personal use only and must not be used for wholesale purposes.
Termination and suspension
We may terminate Unlimited Delivery at any time and you will be given a prorated refund based on the number of full months left on your subscription.
A refund will not be given if we suspect or discover (in our sole discretion) that use of Unlimited Delivery:
has been in breach of these terms and conditions; and/or
has been for business, re-sale or wholesale purposes, involves fraud or misuse or is otherwise detrimental to Fred & Noah's interests
If we suspect or discover such conduct, we may suspend or terminate a Unlimited Delivery subscription, refuse or cancel order(s) or close or freeze the customer account (and associated accounts) (even if we have previously confirmed an order).
We’ll try to contact you if this happens, but if this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with Customer Care on help@fredandnoah.com and they’ll be happy to speak to you about it.
If we suspect or discover that a Unlimited Delivery subscription has been used in breach of these terms and conditions, we have the right to recoup all our direct delivery costs and losses from the account holder.
Changes to T&cs
We reserve the right to accept or refuse membership and to change any terms and conditions at our discretion.
We’ll tell you about any significant changes to these terms and conditions. All other Fredandnoah.com terms and conditions apply.
