FAQs

How long will my order take to arrive?

Some of our clothing is made to order and can take between 10-14 days to make and ship.

My baby has chunky legs and I'm worried that the leggings will be too tight?

No problem ! We understand that children come in all shapes and sizes so we offer custom sizing at no extra charge . Just add a note to your order requesting wide cut.

I have a older child that would love your leggings , can you make them in a bigger size?

Unfortunately we only make clothes in ages 0-4.

How will my order be shipped?

All orders are sent Royal Mail First class and orders over £50 are sent signed for.

What is your returns policy?

You have 14 days from the item arriving to change your mind and send it back to us for a refund ( minus postage ) 

We strictly only accept back items which have not been worn or washed . If an item is returned to us and shows signs of this then it will be returned back to you.

In the rare instance that an item might reach you and you find a fault with it , please contact us immediately via Natalie@fredandnoah.com

I placed an order over two weeks ago and it hasn't arrived yet?

If this is the case please message us your order number and we will look into it as a matter of urgency. 

If an item has been sent and it hasn't arrived, The Royal Mail suggest that a period of time must pass until the item is 'lost' if after this time the item still has not been delivered, a replacement will be made and sent. In no circumstances will refunds be given for undelivered items. Proof of postage is always obtained at the time of posting.

I own a shop and would love to stock your clothing, Do you offer wholesale? 

We do offer wholesale for specifically selected shops. Please email us a link to your website to natalie@fredandnoah.com

I'm a blogger and would like to feature your clothing on my blog, can you send us some free samples?

Unfortunately as a small business  we cannot offer free clothing for promotion, but thank you so much for your interest in Fred & Noah

I love your fabric, can I buy some from you for a project?

No sorry we make and sell children's wear only. 

Who are Fred & Noah?

Freddie is 3 and Noah is 7, and we do this all for them.